Warranty Policy

1 year warranty return policy 

At Zeus, we are committed to providing high-quality products that enable a refreshing night’s sleep. That’s why we offer a 1 year warranty covering faults or damage that arise under normal use. During this period, if your purchase is found to be faulty or irreparable, you are entitled to a free repair, replacement, or refund. 

Eligibility for warranty coverage 

  • The warranty is automatically valid from the date your order is shipped.  

  • This policy only applies to faulty or damaged purchases caused by regular use during the first year following the shipment of the order. 

  • The warranty does not cover accidental damage, misuse, or general wear and tear. 

  • If your Zeus device is found to be faulty or damaged during the first year following shipment, you will be entitled to a free repair, replacement, or refund of the original purchase price for your device. This will not include the value of the hydrogel pads. 

  • If your hydrogel pads are found to be faulty or damaged during the first year following shipment, you will be entitled to a free replacement or refund of the value of the hydrogel pads. The value may vary if the hydrogel pads were purchased as part of a subscription. 

  • This policy does not apply if you change your mind, are not satisfied, or no longer want the product. These instances are covered separately under our 60 day guarantee policy. 

Warranty return process 

If you believe your purchase is faulty or damaged, please email support@zeussleeps.com with the following details: 

  • Your order number 

  • Detailed description of the fault or damage 

  • Photos or videos (if possible) showing the issue 

This allows us to conduct an initial assessment and determine if a return is necessary. In some cases, the issue may be resolved remotely. 

If the item is confirmed faulty and we are unable to resolve it remotely, we will ask you to submit a return request for further in-house inspection through our Returns Portal. Please make sure your Zeus device has been thoroughly cleaned, with no remaining residue on its underside. For proper cleaning guidance, refer to the user manual. 

Inspection & verification 

When we receive your parcel we will let you know. Our team will inspect and verify the fault or damage. Please allow up to 10 working days for your return to be inspected. 

  • If the fault or damage is confirmed we will offer you one of the following resolutions: 

  • Repair: if your Zeus device is reparable, we will fix it and return it to you free of charge. This option is not applicable for hydrogel pads. 

  • Replacement: we will send you a brand new device or pack of hydrogel pads free of charge. 

  • Refund: if you prefer not to receive a repair or replacement, we will issue a refund on your device (up to £220) and/or for the value of the hydrogel pads. 

  • All refunds will be issued at the price paid, taking into account any discounts or promotional offers applied at checkout. Refunds for hydrogel pads will also be calculated based on the original purchase type (e.g. monthly subscription, quarterly subscription, or one-off purchase). 

If no fault is found, or signs of misuse are detected: 

  • We will contact you to discuss the next steps. 

  • In some cases, if misuse or accidental damage is identified, we may be unable to offer a free repair, replacement, or refund. 

Shipping & refund process 

  • If you are being issued a refund, you will receive email confirmation that your refund has been processed and will be refunded to your original payment method.  

  • Please allow up to 5-7 business days for your refund to appear in your account.  

  • If more than 10 business days have passed since your refund was approved, please contact us at support@zeussleeps.com. 

  • If you are having your device replaced, you will receive email confirmation when your parcel is shipped.  

  • If you are based in the UK you will receive an estimated delivery date with your Royal Mail tracking number. Please allow up to 5 business days for your replacement to be delivered to you.  

  • If you are based outside of the UK, we will provide you with an estimated delivery date. 

  • If more than 5 business days have passed since your estimated delivery date, please contact us at support@zeussleeps.com. 

  • If your device is being repaired, we will inform you of the estimated timeframe and will do our best to return it to you as quickly as possible. 

Zeus will cover the cost of return postage for all warranty claims that require the product to be returned for inspection, as well as the shipping costs of any repaired or replacement products.  

Questions? 

If you have any questions or need assistance with your return, feel free to contact our support team at: support@zeussleeps.com.