Warranty Policy
1 year warranty return policy
At Zeus, we are committed to providing high-quality products that enable a refreshing night’s sleep. That’s why we offer a 1 year warranty covering any faults or damage. During this period, you are entitled to a free repair, replacement, or refund if your purchase is found to be faulty or irreparable.
Eligibility for warranty coverage
The warranty is automatically valid from the date your order is shipped.
This policy only applies to faulty or damaged purchases caused by regular use during the first year following the shipment of the order.
The warranty does not cover accidental damage, misuse, or general wear and tear.
If your Zeus device is found to be faulty or damaged during the first year following shipment, you will be entitled to a free repair, replacement, or refund of £220 for your Zeus device. This will not include the value of the hydrogel pads.
If your hydrogel pads are found to be faulty or damaged during the first year following shipment, you will be entitled to a free replacement or refund of the value of the hydrogel pads.
This policy does not apply if you change your mind, are not satisfied, or no longer want the product. These instances are covered separately under our 90-day guarantee policy (link here).
Warranty return process
If you believe your purchase is faulty or damaged, please follow these steps:
Email support@zeussleeps.com with the following details:
Your order number
Detailed description of the fault or damage
Photos or videos (if possible) showing the issue
This allows us to conduct an initial assessment and determine if a return is necessary. In some cases, the issue may be resolved remotely.
If the item is confirmed faulty and we are unable to resolve it remotely, we will ask you to send it back to us.
If you are based in the UK:
You will receive a pre-paid shipping label or QR code (depending on your preferred return method), and you can return the product free of charge through Evri using one of the following methods:
Courier collection: a local courier will collect your return from an address of your choice between 8am – 8pm.
ParcelShop return: convenient drop off locations based at your local shops.
Locker return: lockers are available 24/7, outside local shops and supermarkets.
Important information for courier collection:
If you choose courier collection for your return, please ensure you have access to a printer at your chosen address to print the shipping label.
For customers in Zone B postcodes, you will be required to return your parcel through courier collection or a ParcelShop. If you do not have a ParcelShop available near you or you are unable to reach one, please schedule a courier collection.
Zone B postcodes are those classified as out of area postcodes. For more information please visit the FAQ section of our website (link here).
Once dropped off or collected, you can track your parcel’s progress using the tracking number or the barcode on your receipt. Please allow 5 working days for your parcel to be returned to us.
If you are based outside of the UK:
We will work with you to arrange the return of the product free of charge.
Inspection & verification
When we receive your parcel we will let you know. Our team will inspect and verify the fault or damage. Please allow up to 10 working days for your return to be inspected.
If the fault or damage is confirmed we will offer you one of the following resolutions:
Repair: if your Zeus device is reparable, we will fix it and return it to you free of charge. This option is not applicable for hydrogel pads.
Replacement: we will send you a brand new device or pack of hydrogel pads free of charge.
Refund: if you prefer not to receive a repair or replacement, we will issue a refund on your device (£220) or for the value of the hydrogel pads.
If no fault is found, or signs of misuse are detected:
We will contact you to discuss the next steps.
In some cases, if misuse or accidental damage is identified, we may be unable to offer a free repair, replacement, or refund.
Shipping & refund process
If you are being issued a refund, you will receive email confirmation that your refund has been processed and will be refunded to your original payment method.
Please allow up to 5-10 business days for your refund to appear in your account.
If more than 10 business days have passed since your refund was approved, please contact us at support@zeussleeps.com.
If you are having your device replaced, you will receive email confirmation when your parcel is shipped.
If you are based in the UK you will receive an estimated delivery date with your Evri tracking number. Please allow up to 5 business days for your replacement to be delivered to you.
If you are based outside of the UK, we will provide you with an estimated delivery date.
If more than 5 business days have passed since your estimated delivery date, please contact us at support@zeussleeps.com.
If your device is being repaired, we will inform you of the estimated timeframe and will do our best to return it to you as quickly as possible.
Questions?
If you have any questions or need assistance with your return, feel free to contact our support team at: support@zeussleeps.com.