Refund policy

60 night guarantee return policy 

At Zeus, refreshed sleep is our priority. That’s why we offer a 60 night satisfaction guarantee. If you’re not 100% happy with your purchase you can return it for a refund of the device price within 60 nights of receiving your order. 

We will ask you to explain the reason for returning your Zeus to help us improve our product in the future. 

Eligibility for returns 

You are eligible to return your device if: 

This policy does not apply to faulty or damaged goods, which are covered separately under our 1 year warranty policy. 

Items sent back without first requesting a return will not be accepted. 

Refund details 

If you choose to return your device under the 60 night guarantee: 

All refunds will be issued at the price paid, taking into account any discounts or promotional offers applied at checkout. Refunds for Hydrogel pads will also be calculated based on the original purchase type (e.g. monthly subscription, quarterly subscription, or one-off purchase). 

Return process 

If you purchased your Zeus through one of our retail partners, please contact support@zeussleeps.com to arrange your return instead of using our returns portal. 

For all other returns, please visit our returns portal to submit your return request: https://zeussleeps.com/a/returns. 

Once you've submitted your return request, you'll receive a confirmation email. Our team will then review your request. If we think we can help you achieve better results with Zeus, we may contact you before processing your return to offer additional support and guidance. Please keep an eye on your inbox, including your spam or junk folder. 

If your return is approved, we'll email you with the next steps. Before returning your Zeus, please ensure the device has been thoroughly cleaned, with no remaining residue on its underside. For cleaning instructions, please refer to the user manual. 

Shipping & refund process 

Return request review: Please allow up to 3 working days for our team to review your return request.  

Return processing: Once we receive your returned parcel, we'll let you know. Please allow up to 5 working days for your return to be processed. 

Refunds: Once your return has been processed, any refund will be issued to your original payment method. Please allow 5-7 business days for the funds to appear in your account, depending on your payment provider. 

If more than 10 business days have passed since your refund was processed, please contact us at support@zeussleeps.com. 

Return rates 

Please note return shipping charges will be deducted from your refund in accordance with the return rates shown below. Original shipping fees are non-refundable. For international orders, any import duties and taxes paid on the original shipment are also non-refundable. 

Returns from countries not covered by prepaid return shipping 

If you're returning your Zeus from one of the countries below, please submit your return request through our returns portal as normal. We don't currently offer prepaid return shipping for these locations.  

Once your return has been approved, we'll email you with shipping instructions and any customs information required. Any customs duties, taxes or import charges incurred because these instructions were not followed, or because of an incorrect customs declaration, will be deducted from your refund. 

Return shipping charges for eligible countries are shown below.